FAQ

1. What is included in the delegate registration fee?

The registration fee includes admission to the conference, documentation material distributed at the event, all refreshments including lunches and morning and afternoon breaks.

2. How will I know my registration has been successful?

Once you have registered your details with us online, you will receive a confirmation via email and phone. Whilst we aim to email your confirmation to you within 5 working days of your registration, please be advised that occasionally, due to an unusually high volume of registrants across our portfolio of events, this interim may be longer. We appreciate your patience.

3. Can I get a copy of the delegate list prior to the event?

We do not disclose a delegate list prior to the event taking place. However, a list of participants will be available at the event.

4. How can I make payment?

All ABF events are pre-paid events. We accept the following methods of payment:
• Credit card
• Bank Transfer (You must quote the relevant invoice number on all
transactions)
• Cheque/Bank Draft

Full details for each method are available on the invoice. If the registration is
received exactly or less than 2 weeks prior to the start of the conference,
payment must be made by credit card.

5. When will I be invoiced?

We endeavour to email your invoice to you within five working days of receipt of registration. If you have not received your invoice within this time-frame, please send an email with the delegates’ details and the relevant event details to customer-service@abf-asia.com and a duplicate invoice will be sent via email.

6. Can I change the name/details of the delegate(s) after registration?

Yes. Please email customer-service@abf-asia.com providing the details of the delegate you wish to replace and the details for the new delegate. This email should include:
• Full names, titles and positions in company
• Company name and address
• Contact details (direct telephone and delegate’s individual email
address to ensure access online to post-conference materials)
• Invoice number – if you have this.

Delegate changes can be made at the event itself; however, we do require that written authorisation from the confirmed delegate permitting their replacement be presented on site.

7. How can I change the invoice details?

Please email customer-service@abf-asia.com stating your invoice number and providing the new invoice details.

8. I cannot attend the conference anymore; how can I cancel my booking?

Cancellation details can be found on your invoice. You have several options at this
point:-
* Send a substitute in your place. See Can I change the name/details of the delegate(s) after registration?
* Confirm your cancellation in writing to customer-service@abf-asia.com stating your invoice number. If we receive your request before the deadline stated on your invoice, we will give a full refund less a 10% handling charge. No refund will be given if you wish to cancel your booking after the deadline. If you have not paid but cancel your registration, you will still be liable for payment of the 10% handling charge from the date of the invoice or the full fee if you notify us of your cancellation after the deadline.

9. The events are pre-paid; what will happen if my company is delayed in processing the invoice?

At the event, we will request that you provide credit card details which will be held as a payment guarantee. You will then have a further two weeks for your company to make full payment; after which time, we will contact you to inform you that the credit card will be debited the full conference fee. Please be assured, the credit card details are held only as a guarantee. Once full payment has been received your credit card details will be destroyed safely and securely. Your credit card will not be charged without your prior knowledge.

10. Why can’t I log-on to your website?

Both the email and password prompt are case-sensitive. The most common problems logging-in are incorrectly typed email addresses. If you cannot remember your password, please click the ‘forgot your password’ link underneath the log-in area in the top left of the website and a reminder will be emailed to you. If you cannot access the link, please use the form in the Enquiries section and a member of our staff will assist you.

11. I have registered and paid to attend a conference and I need to arrange accommodation; who can I do this with?

Delegates are responsible for the arrangements and payments of their own travel and accommodation. Special room rates have been arranged at the conference hotel if you quote the conference name. Please note that it is your responsibility to make hotel bookings early as rooms are limited. If you have any questions, you can contact us at customer-service@abf-asia.com and state the event name and date of booking required.

12. Do I pay GST (Goods & Services Tax) and/or VAT (Value Added Tax)?

Yes, if you are attending the conferences/training courses held in Thailand. Currently, the rate is 7%.  However, if you are attending the conferences/ training courses held outside Thailand, the VAT you are liable is at the rate of zero percent.

13. I need a visa to attend your conference; how do I organise this?

Asia Business Forum is unable to advise you on your individual visa requirements. It is your responsibility to contact the appropriate visa authorities for the host country and to ascertain any visa requirements. We urge you to allow sufficient time between registration and the date of the event to allow all visa formalities to
be completed.

14. I need a letter of invitation to arrange a visa / a visa support letter; can you provide this?

Whilst Asia Business Forum is not responsible for guaranteeing delegates’ visa applications, we can provide our registered delegates with visa support letters once payment has been received. Please email customer-service@abfasia.com the following details, stating the conference you are attending and your invoice number:
• Full name as per passport
• Nationality
• Passport Number
• Expiry date
• Company Name
• Job title

Should your visa application be declined, we will provide a full refund of the conference fee paid.

15. What is the dress code for your conferences?

Business attire is suitable for all events unless otherwise stated.

16. How do I find out what sponsorship opportunities are available?

Please use the form in our contact us section.

17. How do I find out about becoming a media partner for this event?

Please use the form in our contact us section.