Service Level Agreements (SLA) & Outsourcing Strategies - Malaysia

This comprehensive and practical 2-day Legal Masterclass with non-lawyers in mind, will help you develop your necessary skills and confidence in structuring Service Level Agreements in your organisation. The Course includes high profile case studies from local and international scene, and will cover:

• Key drivers in formalising outsourcing SLA
• Macro legal issues in SLA
• SLA’s dispute resolution strategies and mechanisms
• Structuring key performance indicators
• Drafting, monitoring and change control clauses and procedures
• Human resource concerns
• SLA exit procedures, strategies and jurisdictional issues
• Real-world examples of negotiated penalties and the starting points are in offered contracts

Developing and managing an effective service level agreement is a skilled task that is crucial in an increasingly integrated service economy, in which outcomes are more than ever dependent on the inputs of others.

Through an effective combination of presentation, discussions and group exercises, this Course will provide you with skills you need to better negotiate, plan, develop and manage a service agreement that delivers direct benefits to your organisation!

There is no time to waste! SO SIGN UP TODAY!