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Conference Day 1
Day One, Monday, 13 September 2010
8.00 Registration and Morning Coffee & Tea
9.00 Chairman's Opening and Welcome remarks
Reinhard Zeiler, Head of Airport Consulting, Munich Airport
9.15 Overview of Challenges faced by International and Domestic Airport Consulting
Ian Kennedy, Managing Director, Bristish Consulting
10.00 Global and Regional Aviation Trends
Mario M. Hardy, Vice President-Asia Pacific , UBM Aviation
10.45 Morning Refreshments and Networking Opportunity
11.15 Operational readiness and terminal transfer for new passenger facilities: case study of "Munich ORAT Programme:
Reinhard Zeiler, Head of Airport Consulting, Munich Airport
12.00 Swailand new international airport development
Virachai Vannukul, Managing Partner, VG Consulting Company and Former President & CEO, Thai Airport Ground Services)
12.15 Networking Luncheon
2.15 Passenger= Customer Relationship Management- A fresh perspective in dealing with an airports' most valuable target group
Stephen Poser, Head Business Development-Airports, Siemens IT Solutions and Services, Siemens AG, Germany
3.00 Infrastructure management & processes optimisation: How to optimise operators processes to international best practices
Catrin Drawer, Director Airport Development, Lufthansa Consulting
3.45 Afternoon Refreshments and Networking Opportunity
4.15 Panel Discussion: Determining challenges and the dynamics in shaping profitable Airport Operations
Panelists:
Reinhard Zeiler, Head of Airport Consulting, Munich Airport
Arnaud Frade, Regional Director Retail & Shopper, TNS
Ian Kenndy, Managing Director, British Consulting
Virachai Vannukul, Managing Partner, VG Consulting Company and Former President & CEO, Thai Airports Ground Services
5.00 End of Day One












