Conference Day 1

 Day One, Monday, 13 September 2010

8.00 Registration and Morning Coffee & Tea

9.00 Chairman's Opening and Welcome remarks

Reinhard Zeiler, Head of Airport Consulting, Munich Airport

9.15 Overview of Challenges faced by International and Domestic Airport Consulting

Ian Kennedy, Managing Director, Bristish Consulting

10.00 Global and Regional Aviation Trends

Mario M. Hardy, Vice President-Asia Pacific , UBM Aviation

10.45 Morning Refreshments and Networking Opportunity

11.15 Operational readiness and terminal transfer for new passenger facilities: case study of "Munich ORAT Programme:

Reinhard Zeiler, Head of Airport Consulting, Munich Airport

12.00 Swailand new international airport development

Virachai Vannukul, Managing Partner, VG Consulting Company and Former President & CEO, Thai Airport Ground Services)

12.15 Networking Luncheon

2.15 Passenger= Customer Relationship Management- A fresh perspective in dealing with an airports' most valuable target group

Stephen Poser, Head Business Development-Airports, Siemens IT Solutions and Services, Siemens AG, Germany

3.00 Infrastructure management & processes optimisation: How to optimise operators processes to international best practices

Catrin Drawer, Director Airport Development, Lufthansa Consulting

3.45 Afternoon Refreshments and Networking Opportunity

4.15 Panel Discussion: Determining challenges and the dynamics in shaping profitable Airport Operations

Panelists:

Reinhard Zeiler, Head of Airport Consulting, Munich Airport

Arnaud Frade, Regional Director Retail & Shopper, TNS

Ian Kenndy, Managing Director, British Consulting

Virachai Vannukul, Managing Partner, VG Consulting Company and Former President & CEO, Thai Airports Ground Services

5.00 End of Day One